LOVE BRAND & Co. prides itself on state-of-the-art products and excellent customer service. If you are unhappy with the product or service at www.lovebrand.com, just return it to us in its original and unworn condition within 30 days of receipt and we will either exchange the item(s) purchased or refund you the full purchase price.
Please note that for items bought in store can only be exchanged or a credit note given upon presentation of a valid receipt within 30 days.
Items returned to us remain the customer’s responsibility and a refund or exchange will not be given until we have received the items in accordance with our full terms. We recommend that you send your returns using a recorded service that you keep proof of postage. The cost of returning items is the full responsibility of the customer. For items returned to the UK from overseas the customer must pay for all shipping fees, taxes and duties applicable.
Love Brand & Co. will only refund the cost of delivery and the cost of returning goods, if your order is incorrect or faulty.
If you wish to return any item to us, please remember to fill out the returns slip, clearly indicating the exchange or refund request.
Please send all returns to Love Brand & Co. 5 Park Walk, London, SW10 0AJ, United Kingdom.
If you have any questions about our returns policy, please contact us at firstname.lastname@example.org or call us on +44 (0) 207 373 8338