Full Terms

OUR PROMISE

LOVE BRAND & Co. Ltd recognises environmental standards and places them at the core of our business practice. LOVE BRAND & Co. aims to be as environmentally responsible as possible. LOVE BRAND & Co. holds a 'Blue Butterfly' award by Positive Luxury. LOVE BRAND & Co. promises to only use manufacture with factories that adhere to the correct level ethical code of conduct.

LOVE BRAND & Co. prides itself on excellence in product and customer service, we always aim to look after all our customers to the highest possible standard. These Terms and Conditions are written to help customer’s use and purchase effectively at www.lovebrand.com. Goods supplied by this Website are supplied by LOVE BRAND & Co. Ltd.

LOVE BRAND & Co. Ltd is a company registered in England and Wales. The company Registration No.is 5940754, VAT number is 995773838 and registered office is Craven House, 16 Northumberland Avenue, London, WC2N 5AP, UK

References to “we”, “us” and/or “our” throughout www.lovebrand.com (“the website”) are to LOVE BRAND & Co. Ltd. We reserve the right to modify these terms without notice to you.

OUR TERMS

These terms apply when you visit our website without purchasing any product, when you use our site for purchasing products or when you register with LOVE BRAND & Co.

PRIVACY AND SECURITY POLICY

We consider all the information you share with us private and confidential. When you visit, register or order products on www.lovebrand.com you may be asked to provide certain information about yourself including your name, address and contact details. We store customer information in an effort to improve your shopping experience and to offer the highest level of customer service. We do not share your personal details with third parties without your prior permission.

LOVE BRAND & Co. does not store any customer financial details. LOVE BRAND & Co. Ltd reserves the right to disclose the information about you as required by law, in response any law enforcement requests as necessary to protect the property, interests and rights of LOVE BRAND & Co. Ltd.

You can review, change or delete certain personal information at any time. To change your personal information please contact us by email at info@lovebrand.com or write to us at LOVE BRAND & Co. Ltd, Head Office, 5 Park Walk, London, SW10 0AJ. Please note that when you purchase from us we will continue to confirm your order by email. In addition we may also need to contact you by phone or post with other details regarding your order. On registration of a LOVE BRAND & Co. account, you will select a password and user name that you can use to access your account. You are responsible for keeping your password and user name confidential and are responsible for all activities carried out under them. We will not be responsible for any losses suffered by you where your password is used by someone else unless this is because of our negligence. 

Our site uses cookies to keep track of how often you visit our site, the contents of your shopping basket and previous purchases. A cookie is a piece of information stored on your computer’s hard drive, which traces your movement within websites. Most browsers are automatically set to accept cookies, but you can refuse cookies by turning them off in your browser. If you turn off cookies we will not be able to track your order to enable you to purchase from our site. Nor will we be able to recognise you as a registered user.

We take the security of your personal details seriously at LOVE BRAND & Co. and have used industry standard precautions to safeguard your personal details. Please note the icon resembling a padlock will appear at the bottom of your browser window. This is an indication that the site is secure.


CONDUCT & INTELLECTUAL PROPERTY RIGHT

All information provided by you to us are true, accurate and up to date in all respects at all times. The
Website will not be used by you for any unlawful purpose.

The website will not be used to access other accounts or for any attempt to damage the Website or penetrate the Website security measures. You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by our licensor or us.

You acknowledge and agree that the material and content contained on this Website is made available for your personal non-commercial use only and that you may download such material and content onto only one computer hard drive for such purpose. Any other use of material and content of the Website is strictly prohibited. You agree not to copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

USE OF THE WEBSITE

Your submission of an order represents an offer to purchase Goods and/or Products indicated by you and it is not binding on us until we have notified you that an order is accepted. When we receive your order an email will be sent to you acknowledging our receipt of your order. Please note this email does not constitute acceptance of your order by us, your order will be accepted by us by way of a confirmatory e-mail to you which confirms that we have accepted your order and shipped your goods.
Please keep the Confirmation of Order email. The website is designed to make purchasing LOVE BRAND & Co. products as easy as possible. We have taken great care that the products on the Website are described verbally and visually as accurately as possible. We ensure product images appearing on our website are as near in colour as possible, although the colours on the website do depend on your computer screen resolution and adjustment. Each product is individually manufactured and may therefore vary slightly. We are unable to guarantee the product will be precisely as it appears on the website.

The price of products will be clearly stated on the Website at the time of order. We work very carefully to ensure the prices are always accurate and up to date. All prices displayed on the website are in UK sterling and are inclusive of UK Value Added Tax unless otherwise stated.
We accept payment on the website and by phone using most major debit or credit card. In placing an order you confirm that the card being used for payment is yours. If the issuer of your card refuses to authorise payment, we cannot accept your order and will not be held responsible for any non-deliveries and are not obligated to inform you of the reason of refusal. We cannot be held responsible for any charge from your card issuer or banking group incurred by you as a result of processing an order with your credit/debit card in accordance with your order.

These terms do not affect your statutory rights as a consumer.

PROMOTIONAL CODES

Promotional codes are for transactions on www.lovebrand.com and cannot be used in conjunction with any other offer or discount; this includes reduction in price(s) during sale. The sum or percentage discount will be reduced from the order total excluding shipping costs.

Love Brand & Co. reserves the right in its sole discretion to exclude any person from using any promotional code. These Rules are governed by the laws of England and Wales.

DELIVERY POLICY

UK Royal Mail Recorded Service (1-2 Working Days) £5.00

EUROPE Courier Tracked Service (2-3 Working Days) £20.00

REST OF THE WORLD Courier Tracked Service (3-5 Working Days) £30.00

Orders of a value of £150 inc VAT or more receieve Complimentary Shipping Worldwide

Orders made by midday GMT will be despatched the same working day. Orders are despatched Monday to Friday and delivered on working days.

If the goods are returned to us, a second redelivery charge will be incurred. Delivery times are guides, they are not guaranteed. We will always ensure our best efforts to despatch goods as quickly as possible.

For UK orders the service is tracked by Royal Mail. The tracking reference number will be sent with a confirmation email of your order being dispatched.
Please check Royal mail tracking here. A signature will be required upon delivery.

For orders ouside the UK, the service is tracked by a courier service. The Courier company and tracking reference will be sent with with a confirmation email of your order being dispatched. Orders can be tracked on the designated courier website. A signature will be required upon delivery.

If no one is available at the delivery address to sign for the goods a card will be left with details for re-delivery and/or collection. Organising a redelivery is the responsibility of the customer. Handling and custom fees may apply to packages sent outside the E.U. Any duties payable will be the sole responsibility of the customer and may need to be paid at the time of delivery.

We do not deliver to P.O. Box, BFPO or freight forwarding addresses.

CANCELLATION POLICY

If you wish to cancel your order at anytime, you can by emailing info@lovebrand.com or calling +44 (0) 207 373 8338 with your cancellation, please quote your order reference number. 

RETURNING POLICY

LOVE BRAND & Co. prides itself on state-of-the-art products and excellent customer service. If you are unhappy with the product or service, just return it to us its original and unworn condition within 30 days of receipt and we will either exchange the item/s purchased or refund you the full purchase price.

Items returned to us remain the customer’s responsibility and a refund or exchange will not be given until we have received the items in accordance with our full terms. We recommend that you send your returns using a recorded service that you keep proof of postage. The cost of returning items is the full responsibility of the customer. For items returned to the UK from overseas the customer must pay for all shipping fees, taxes and duties applicable. 

Love Brand & Co. will only refund the cost of delivery if your order is incorrect or faulty.

If you wish to return any item to us, please remember to fill out the returns slip, clearly indicating the exchange details or refund request.
Please send all returns to Love Brand & Co. 5 Park Walk, London, SW10 0AJ, United Kingdom.


If you have any questions about our returns policy, please contact us at info@lovebrand.com or call us on +44 (0) 207 373 8338