FAQ's

We want to make shopping online as easy and enjoyable as possible. Here are our most frequently asked questions. If you can not quickly find the answer you are looking for, do not hesitate to call our team, who will happily help you.

  • Are Love Brand & Co. products true to size?

    Our products are sized for Men M-XXL and for Kids 1-3y - 13-15y. Our sizing is European and slightly small. We recommend if you are between sizes or unsure to take a bigger size and to check the sizing tables for each product.

  • Can I return a product if I don’t like it?

    Yes. Although we are confident you will love our products, if for any reason you want to return or exchange a product bought online, you may in compliance with our returns policy.

  • How much money from my order goes to Charity?

    5% of all sales by LOVE BRAND & Co. is donated to charity to help the conservation of elephants and other endangered wildlife.

  • Which charities do you donate to?

    Currently LOVE BRAND & Co. is in partnership with Elephant Family (UK charity No. 1091671), The David Sheldrick Wildlife Trust (UK charity No. 1103836) and Tusk Trust (UK charity No. 803118).

  • Do the colours last?

    Our swimwear products are all salt and chlorine water tested. For all Love Brand & Co. products, to keep colours as vivid as possible, do not mashine wash at a high temperature nor machine dry. For the best care, we recommend washing at 30°C and line drying.

  • Where are Love & Co. products made?

    Our products are made all over the world, including China, Portugal, Lithuania, UK, Ethiopia, Ecuador and Cambodia.

  • Do I have to pay UK VAT if I am outside the EU?

    No. We do not charge UK VAT on orders being shipped outside the EU. This will be calculated for you at our secure checkout.

  • Can I place an order by phone?

    We are always happy to assist you with orders by phone. Please contact our office on +44 (0) 207 373 8338 (Monday – Friday 9am - 5.30pm BST).

  • Where can I see your products?

    In London the best place to view our collection is at our Flagship Store at 5 Park Walk, Chelsea. If you are outside London or overseas please see our up to date list of stockists.